FULFILLER

Course Content

Introduction to Service Now

Releases of ServiceNow
Concept of cloud computing in Service Now.
Different types of User Personas
ServiceNow UI15 and UI16
Navigation and users,
Helpful portal URLs,

Incident Management

Change Management Topics

Problem Management

Asset and Configuration management

Knowledge Management

Reports

Dashboards

Student Ratings & Reviews

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Course Content

Introduction to Service Now

Releases of ServiceNow

Concept of cloud computing in Service Now.

Different types of User Personas

ServiceNow UI15 and UI16

Navigation and users,

Helpful portal URLs,

Incident Management

Incident management process

Continual service improvement to incident management

How to create incident

How to resolve and close incidents

Change Management Topics

Change Management Overview

Change management process (Raising, planning and Authorize),

Change Management workflow and change task,

Continual service improvement to change management ,

creating and managing changes.

Problem Management

Overview of Problem management process (identify, Investigate, Resolve)

Problem management workflow and problem task types

Continual Service improvement to problem management

Asset and Configuration management

Introduction to CI and Asset,

Class and category CI,

Model and type of assets, CMDB Plug-in and CI Relationships

Knowledge Management

Knowledge Management Overview,

Knowledge Management Roles,

Application and Modules,

Using Knowledge,

Creating Knowledge articles,

Tracking and Reporting on Knowledge

Reports

Dashboards

How to create a dashboard

How to share a dashboard

How to add widgets

How to apply layouts

Student Ratings & Reviews